Help Center

Leon FAQ — Answers to All Your Questions

Find simple answers in Bangla on everything from registration and login to bonuses and payments — all in one place.

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All Questions

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Account

8 Questions
🎁

Bonus

7 Questions
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Payment

8 Questions
🎮

Games

7 Questions
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Security

7 Questions
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Mobile App

6 Questions
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Account & Registration

To register, you'll need an active Bangladeshi mobile number (01X-XXXXXXXX), a password, and a unique username. Email is optional but recommended for password recovery. You must be at least 18 years old.

Only one account is permitted per person. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and balances forfeited.

Your account is activated instantly via mobile OTP. However, KYC verification may be required for larger withdrawals — you'll need to upload a photo of your NID and a selfie.

A username cannot be changed once set. However, your email and mobile number can be updated from Profile Settings. Changing your number requires OTP verification.

To close your account, email support@leon.wine. Make sure to withdraw your full balance before closing, as withdrawals won't be possible afterward. You can also opt for a temporary self-exclusion under our Responsible Gaming policy.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email to receive an OTP or reset link. Set your new password and log in immediately.

The minimum age to register on Leon is 18. You must confirm your age during registration, and age is verified via NID as part of the KYC process. Accounts found to belong to users under 18 will be closed immediately.

The reason for suspension will be shown on the login page. If your KYC is incomplete, submit the required documents. If the suspension is due to a policy violation, contact support@leon.wine with full details. Issues are typically resolved within 24 hours.
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Bonuses & Promotions

After registration, a 100% welcome bonus is automatically credited to your account on your first deposit. For example, deposit ৳1,000 and get an extra ৳1,000 in bonus funds — giving you ৳2,000 to play with.

Bonuses cannot be withdrawn directly. The bonus amount becomes withdrawable once the specified rollover requirement (typically 15–30x) is met. Full terms for each offer are available on the Bonus page.

Deposit a set amount each week to qualify for a reload bonus. Deposits made Monday through Sunday are typically credited with a bonus the following Monday. Check the Bonus page for the latest offers.

Free spins must be used on specific slot games. Go to the game listed in the bonus offer and select the "Free Spins" option. Free spins typically expire after 7 days.

When a friend registers using your referral link and makes their first deposit, you earn a referral bonus. You can find your referral link in the Profile section. Each successful referral rewards you with both a bonus and a commission.

Yes, a bonus can be cancelled at any time after claiming it, as long as the rollover has not been completed. However, cancelling will forfeit the bonus and any winnings earned from it. Your original deposit will remain intact.

VIP members enjoy higher cashback, faster withdrawal processing, a dedicated account manager, birthday bonuses, and access to exclusive tournaments. VIP tier is determined by your total betting volume.
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Deposits & Withdrawals

The minimum deposit via Mobile Pay and Nagad is ৳200 BDT. For Rocket, the minimum is ৳300 BDT. Bank transfers require a minimum of ৳1,000 BDT. For USDT, the minimum is 5 USDT.

The minimum withdrawal is ৳300 BDT. The daily limit for standard members is ৳50,000 BDT, with higher limits available for VIP members. Monthly limits vary by account tier.

Mobile Pay and Nagad transfers are typically completed within 10–30 minutes. Rocket takes 30–60 minutes. Bank transfers take 1–3 business days. USDT processing times may vary depending on network congestion.

In most cases, your balance is updated within 2–5 minutes. If it hasn't arrived, email support@leon.wine with a screenshot of the payment, including the transaction number, amount, and time. Issues are typically resolved within 1 hour.

Leon does not charge any fees for deposits or withdrawals. However, payment gateways (such as Mobile Pay and Nagad) may apply their own transaction fees. Network fees apply for USDT transactions.

No. Withdrawals can only be sent to a payment account registered in your name. Requests to withdraw to a third-party account will be rejected and may trigger an investigation into your account.

You can add multiple payment methods, but each one must be registered in your name. Mobile Pay, Nagad, Rocket, and bank accounts can all be used together.

Select USDT (TRC20 or ERC20) on the payment page. A wallet address will be displayed — send the required amount of USDT to that address. Your balance will be credited once the blockchain transaction is confirmed.
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Games & Betting

Leon offers 500+ games — slots, Live Casino (baccarat, roulette, blackjack), Sports Betting, lottery, and crash games. All games are sourced from world-class providers.

All games use RNG (Random Number Generator) technology audited by third parties. Live Casino games are played via real-time video with no possibility of manipulation. Leon is a licensed platform.

Most games start with a minimum bet of ৳10 BDT. Maximum limits vary by game and account tier. In Sports Betting, single bets of up to ৳50,000 BDT are allowed.

Once reconnected, the game status will be displayed. In slots, any incomplete round will be finished on the next connection. In live games, the round continues while you are away — you can return to see the result. Your bets are never lost.

The draw schedule is listed on the Lottery page. Results are updated on the site immediately after each draw, and winnings are automatically credited to winners' accounts. SMS notifications are also sent.

You can bet on 20+ sports including cricket, football, tennis, badminton, basketball, and kabaddi. Major international tournaments like the IPL, World Cup, and Premier League are all covered. Live betting is also available.

Yes, winnings from your main balance can be withdrawn directly. However, winnings from bonus balance require the rollover conditions to be met before withdrawal. Your main and bonus balances are shown separately under the Balance tab.
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Security & Privacy

Your data is protected with 256-bit SSL encryption. We never sell or share your information with third parties, and it is only disclosed when required by law. See our Privacy Policy for full details.

Go to Profile → Security Settings → Two-Factor Authentication. Choose either SMS or the Google Authenticator app. With SMS, an OTP will be sent to your mobile; with the app, scan the QR code. Once enabled, a code will be required at every login.

Change your password immediately. Log out of all devices (Profile → Session Management). Notify us at support@leon.wine. We will investigate and temporarily lock the account if necessary.

No, never. No Leon representative will ever ask for your password, OTP, card number, or banking details over the phone or by email. If you receive such a call or message, report it immediately — it is phishing.

Go to Profile → Security → Active Sessions. You can view all logged-in devices, IPs, and timestamps. If you spot any suspicious session, click "Logout". You can log out of a specific device or all devices in one click.

Yes, under GDPR you can request deletion of your data. Send an email to support@leon.wine with the subject line "Data Deletion Request". Note that certain transaction records may need to be retained for a specified period for legal compliance.

Avoid logging in on public WiFi — unknown networks carry the risk of data interception. Use a VPN if necessary. Logging in over mobile data is the safest option.
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Mobile App

Download the APK directly from the download page. The app is available for both Android and iOS. It may not be listed on Google Play, so download it from the official site.

Go to Settings → Security → Unknown Sources and enable it. Then install the APK file. Once all features are fully active after installation, you can turn Unknown Sources back off.

Yes, your account is fully synchronized. Whether you log in via the mobile app or the website, your balance, bet history, and bonuses will all be the same. You can also use both at the same time.

Open the app and go to Settings → Security → Biometric Login to enable it. Set up your fingerprint or Face ID, and from then on you can log in instantly without a password.

The APK size is approximately 35–50 MB. Android 6.0 or above is required. For iOS, iOS 12+ is needed. 1.5 GB of RAM is sufficient for normal use.

When an update is available, you will receive an automatic notification when you open the app. Simply download and install the update. Alternatively, download the latest APK from the download page and install it manually.

Still have questions?

Our support team is available 24 hours a day, 7 days a week.

Email Support
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Why Choose Leon

Leon's Key Advantages

Why Millions of Bangladeshis Trust Leon

⚡

Instant Deposit

Deposits via Mobile Pay, Nagad, or Rocket are completed in as little as 30 seconds. No long waits — just deposit and play.

🛡️

Licensed & Trusted

Leon is internationally licensed. With regular audits and transparent operations, your money and personal information are always safe.

🎯

Best Odds

Sports Betting offers the best odds in the market. You can win more on the same match compared to other platforms.

🗣️

Support in Bengali

Our support team speaks Bangla. Get help in your own language, any time — 24/7.

📲

Lightweight Mobile App

Fast, smooth gaming on Android and iOS. Runs on low data and performs well even on older devices.

🏆

VIP Program

The more you play, the more points you earn. Reaching higher VIP tiers unlocks bigger bonuses, faster withdrawals, and exclusive offers.

Leon FAQ — Complete Help Center

Leon's FAQ page is built to give Bangladeshi players quick, accurate answers to all common questions — from registration and withdrawals to game rules and security. Everything is explained in plain, easy-to-understand English.

Thousands of players log in to Leon via link every day and enjoy bonus offers. New players most often have questions about the registration process and their first deposit. This FAQ covers all of that in detail.

Payment questions are the most common on Leon's FAQ. Everything you need to know — how to deposit via Mobile Pay, Nagad, or Rocket, how long withdrawals take, and whether any fees apply — is covered in detail in the Payment section.

Bonuses can be a source of confusion. The Bonus section clearly explains how to claim the welcome bonus, what rollover means, and when you can withdraw bonus funds. Our goal is full transparency — no hidden terms.

Leon takes security seriously and never compromises. Two-Factor Authentication, IP monitoring, and session management all work together to keep your account protected. This FAQ also includes important security tips worth reviewing.

There's a dedicated section for mobile app users. You'll find step-by-step guides on downloading the app, fixing installation issues, and setting up biometric login.

If you can't find an answer, try searching with a keyword in the search box, or email us directly at support@leon.wine. Our Bangla-speaking support team is available 24 hours a day.

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Questions answered? Then what are you waiting for!

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