Your Well-Being Is Our Priority

Responsible Gaming — Build Safe & Healthy Gaming Habits at Leon

Gaming is for enjoyment, not stress. leon believes every player should know their own limits. We see responsible gaming not just as a policy, but as a way of life.

24/7
Support Team Ready
5+
Protection tools are free
18+
For adults only
30s
Time for Self-Exclusion to Activate
What Is Responsible Gaming

What to Do When Gaming Becomes a Problem

Responsible gaming means playing on your own terms. Gaming is enjoyable when it stays a small part of your life — after family, work, and health.

Leon has always believed that gaming is a form of entertainment, not a primary source of income. If you ever feel like you're losing control over your play, that's a sign something's wrong.

We encourage every user to follow these guidelines:

  • Set a fixed budget for each day or week
  • Never chase your losses by placing bigger bets
  • Never play under the influence of alcohol or drugs
  • Don't cut back on time with family or friends just to play
  • Never bet with money set aside for bills or essential expenses

If any of the above applies to you, contact our support team now or use the self-exclusion tool.

Healthy Gaming Limits

Weekly time limit (recommended: 7 hours maximum) 60%
Monthly Budget (Max 5% of Income) 45%
Daily break reminders (every 1 hour) 80%

These limits are just examples. The right limit is different for everyone — set them according to what works best for you.

Leon's Responsible Gaming Tools

Our free tools to help you stay in control

💰

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, decreasing the limit takes effect immediately, while increasing it only applies after 72 hours.

Available in Account Settings
⏱️

Session Time Limit

Set how long you want to play in one session. Once the time is up, the system will automatically warn you or end the session.

With Real-Time Reminders
📉

Loss Limit

Set a limit on how much you can lose in a single day or session before play is stopped. This helps prevent chasing losses with emotionally driven bets.

Auto-Lock Activated
😴

Cooling-Off Period

Take a break from 1 day up to 6 weeks. During this time, access to your account will be suspended. It's an effective way to clear your head and reassess.

Activate via support
🚫

Self-Exclusion

You can keep your account closed for anywhere from 6 months to permanently. If you try to open a new account during this period, the system will block it automatically.

Activate in 30 seconds
📊

Reality Check

Your total spending and time played are shown on screen at regular intervals, keeping you aware of where things stand in real time.

Automatic Every 30 Minutes
How to Use

Steps to activate protection tools

Secure your account in just a few minutes

1

Log In

Log in to your leon account and click the profile icon in the top right corner.

2

Open Account Settings

Go to "Account Settings" or the "Responsible Gaming" menu — you'll find this section directly there.

3

Choose Your Preferred Tools

Deposit limit, time limit, loss limit, or self-exclusion — choose whatever works for you.

4

Enter the amount and confirm

Enter your preferred limit or duration. Once you press "Confirm", it will take effect immediately.

If you can't find the setting, let us know via live chat and we'll activate it for you directly. Support is available 24/7.

Additional Security Options

Turn off promotional messages

You can opt out of SMS/email notifications for bonuses and offers. This helps you avoid temptation.

Account verification lock

You can block new payment methods from being added to your account for a set period.

View Spending History

You can view your full transaction and betting history at any time. Full transparency, always.

Age verification protection

A PIN and verification system is in place to prevent unauthorized access by family members.

Warning Signs — Know Yourself

If you're experiencing these signs, don't wait to seek help

1

Obsession with chasing losses

Chasing losses by betting more to "win it back" is the biggest warning sign of all.

2

Hiding it from family

Lying to or hiding things from family and friends about gaming is a sign of a problem.

3

Betting With Bill Money

Spending money meant for essential expenses on gaming is a sign of financial trouble.

4

Feeling Restless When Not Playing

Feeling bored, anxious, or restless when you're not playing can be a sign of addiction.

5

Impact on work or studies

Failing to keep up with work, studies, or daily responsibilities because of gaming.

6

Playing with borrowed money

Borrowing or taking loans to place bets is a serious warning sign.

If you notice any of the above signs in yourself, act now support@leon.winecontact us or let us know via live chat. We'll help without any judgment.

Check Yourself — Are You Playing Safely?

Answer these simple questions to see how healthy your gaming habits really are

1. Do you stick to a set budget every day when you play?
Yes, always Sometimes No, not usually
2. Do you bet more after a loss?
No, never Sometimes I do this often
3. Is gaming affecting your family life or career?
Not at all A little Yes, quite a bit
4. Could you easily go a full week without gaming?
Yes, easily Maybe No, it would be difficult

Leon's commitment to responsible gaming

We take real action — not just set policies

🔞

Age verification confirmation

Every user's age is verified at registration. The KYC process uses a national ID or passport to confirm users are 18+. Accounts belonging to minors are closed immediately.

🤖

AI-Powered Behavior Monitoring

Our system automatically detects unusual gaming patterns. If someone's play looks risky, the support team proactively reaches out.

🎓

Staff Training

All of our support team members are specially trained in responsible gaming and are equipped to assist users facing difficulties with sensitivity and care.

📢

Awareness Message

Every game page includes a responsible gaming reminder. Automatic alerts are also shown when depositing and during extended sessions.

Responsible Gaming FAQs

Simple answers to the most frequently asked questions

No, self-exclusion is not permanent unless you choose it to be. You can select any duration — 6 months, 1 year, or permanently. Once the chosen period ends, contact support to reactivate your account. Please note that a permanent exclusion cannot be reversed.

Yes, reducing a limit takes effect immediately. However, increasing a limit comes with a 72-hour waiting period. This is intentional — to prevent impulsive decisions to raise limits.

If a family member is struggling with a gaming problem, reach out to us at support@leon.wine with the details. We'll handle the matter confidentially and can apply restrictions to the account if needed. Protecting your family matters to us.

Yes, your balance remains completely safe during any cooling-off or self-exclusion period. Only gameplay and deposits are paused during this time. If you need to withdraw, contact support and we'll help you out.

Yes, all of leon's responsible gaming tools — deposit limits, time limits, loss limits, cooling-off, and self-exclusion — are completely free to use. No charges are applied.
Play Responsibly

Play Responsibly and Enjoy the Fun

Join Leon and use our protection tools to enjoy gaming within your own limits. Let gaming be a healthy form of entertainment.

18+ · Responsible Gaming Supported · Limit Setting Is Free

বাংলা