Privacy & Security

Privacy Policy — How Leon Keeps Your Data Safe

The security of your personal data on leon is our top priority. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it safe.

Last updated: January 2026
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How we protect your data

Leon's Core Privacy Protections at a Glance

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Military-Grade Encryption

Every transaction and personal detail you share is protected with 256-bit AES encryption — the same standard used by banks and government institutions. It is completely unreadable to anyone outside.

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Limited Access Policy

Only authorized personnel can access your information, and only when necessary for their role. Every access is logged and regularly audited.

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Sale of data is strictly prohibited

Leon never sells your personal data to advertisers or third parties. Your data is used solely to provide you with our services.

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Right to Erasure

You may request deletion of your data at any time. Where no legal obligation requires us to retain it, we will complete the deletion within 30 days.

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Regular Security Audits

Our security team conducts system audits every month. External specialists also perform regular penetration testing.

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Transparent Data Policy

We always clearly explain why each piece of information is collected. There is no hidden data collection — you will always know where your data goes.

1

What Types of Information We Collect

Leon collects certain essential information to provide you with the best service. We never ask for data we don't need. See the table below for details:

Data Type Example Requirements
Identity Information Name, date of birth, national ID number Mandatory
Contact Information Mobile number, email address Mandatory
Financial Information Mobile Pay/Nagad number, bank account details For Withdrawal
Technical Information IP address, device type, browser information For Security
Usage Data Game history, transaction logs, login timestamps For Service Improvement
Communication Records Support chat content, complaint records For troubleshooting

We only collect what is strictly necessary. No additional information is gathered without your consent.

2

How Your Information Is Collected

Leon collects data through a number of methods. Here's what you should know about each one:

  • Direct collection: When filling out the registration form, during KYC verification, or when contacting support
  • Automatic Collection: Technical information is collected through cookies and log files while you use the platform
  • From Third Parties: Payment processors (Mobile Pay, Nagad) receive only the information necessary to verify transactions
  • From Public Sources: Publicly available information may occasionally be verified for fraud prevention purposes

You are clearly informed and your consent is obtained each time data is collected. No data is collected without your permission.

3

Why and how your data is used

All collected data is used only for the purposes listed below — never for anything else:

  • Creating and managing your account, and verifying your identity
  • Processing deposits and withdrawals
  • Ensuring platform security and preventing fraud
  • Responding to your customer support requests
  • Meeting legal obligations
  • Sending you relevant offers and bonuses with your consent
  • Running analytics to improve service quality (always anonymised)

If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings. This will not affect your account in any way.

4

Who Your Information Is Shared With

Leon does not sell your data. However, limited information may be shared in the following circumstances:

  • Payment Processors: Only the information necessary to verify transactions is shared with Mobile Pay, Nagad, Rocket, and partner banks
  • KYC Provider: Data is securely shared with specialized agencies for identity verification
  • Legal Authority: Information may be disclosed in response to a court order or a lawful request from a government authority
  • Security partners: Limited technical data may be shared with fraud detection services

Your data is never shared with third parties for any purpose beyond those listed above. Selling data to advertisers is strictly prohibited.

Any third parties we share information with are bound by strict confidentiality agreements. They are not permitted to use your data for any purpose beyond our instructions.

5

Cookies Policy

The leon website uses cookies — small files stored in your browser that help improve your experience.

We use three types of cookies:

  • Essential Cookies: For login sessions and security — these cannot be disabled
  • Functional Cookies: To remember your preferences such as language settings — you can disable these
  • Analytics Cookies: Used to understand how the site is used — fully anonymous, and you can turn it off at any time

You can disable non-essential cookies at any time from your browser settings. Note that some features may be limited as a result.

6

How long your data is retained

How long your data is kept depends on the type of data and applicable legal requirements:

  • Account Information: For the duration of your active account and 5 years after closure
  • Transaction Information: Up to 7 years as required by law
  • Support Contact: 2 years after the issue is resolved
  • Analytics Data: Up to 2 years in anonymized form
  • Cookies Data: From 1 day up to 1 year, depending on the type

After the applicable retention period, data is securely deleted or fully anonymized.

7

Your data rights

As a leon user, you have the following rights over your own data:

Right to Access

To find out what data we hold about you, submit a request to support. We'll provide complete information within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction through your account settings or by contacting support.

Right to deletion

Unless a legal obligation applies, you can request that your data be deleted. The process will be completed within 30 days.

Right to Restrict Processing

You may request that we stop processing your data for a specific purpose.

Right to Data Portability

You can request a download of all the data we hold about you.

To exercise any of the rights above support@leon.wineEmail us or reach out via live chat.

8

Children's Privacy

Leon is strictly for users aged 18 and above. We never knowingly collect information from minors.

If we become aware that a minor has registered, we will:

  • Their account will be closed immediately
  • All collected data will be permanently deleted
  • A guardian will be notified if required

If you believe a minor is using leon, please contact our support team immediately.

9

International Data Transfers

Leon is an international platform. Your data may sometimes be processed on servers outside Bangladesh.

  • All data transfers take place over encrypted channels
  • Data is only transferred to countries that comply with international privacy standards
  • Strict confidentiality agreements are in place with all data processors
  • Your data is always protected by the same standards, regardless of where it is processed
10

Privacy Policy Updates

We may update this Privacy Policy as circumstances change or legal requirements demand. When changes are made:

  • The update date at the top of the page will be revised
  • You will be notified via your registered email and SMS of any significant changes
  • A notice will be displayed when you log in to the platform

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing the Privacy Policy from time to time.

11

Privacy-related contact

For any questions, complaints, or requests regarding this Privacy Policy, please reach out through any of the following:

  • Email: support@leon.wine (fastest response)
  • Live chat: Available on the website 24/7, with an average response time of 3 minutes
  • Account settings: Update your information or change your privacy preferences yourself

For privacy-related complaints, we aim to respond within 72 hours. Complex matters may take up to 30 days.

Your privacy is not just a legal obligation for us — it's an ethical responsibility. Your trust is our most valuable asset.

Privacy FAQ

Straightforward answers to the most frequently asked questions

Yes, your mobile banking number is stored for transaction verification and withdrawals. It is fully encrypted at all times and used solely to process your transactions. It is never shared with any third party.

No. Leon never sells or shares your personal information with advertisers. We only inform you about leon's own offers and bonuses with your consent, and you can opt out at any time.

After account closure, certain data (such as transaction records) must be retained for up to 7 years due to legal obligations. Other data, including contact details and login history, is deleted after 5 years. You may also submit a separate request to have specific information removed.

Yes, for security purposes we collect your device type, operating system, and IP address. This helps us detect logins from unrecognized devices and prevent fraud. This information is not used for any purpose other than anonymous analytics.

Absolutely. You can email support@leon.wine to request a full copy of all data we hold about you. We will provide the complete information within 30 days, free of charge.
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